Retail Voice Portal allows retailers to centralize inbound calls from many geographic sites while allowing regional stores to keep their local phone numbers via the Level(3) network. Based on routing logic you define, Versay's IVR application helps local stores recoup lost revenue by more efficiently managing routine calls, letting TeleTech's call center specialists assist your customers with more complicated or technical issues.

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• Enhanced Caller Experience: Reduce mishandled calls by utilizing well-trained staff with store and product details at their fingertips
  
  
• Recoup Lost Revenue:
  Formerly missed calls turn
  into phone-based sales
  
  
• Enhanced Shopper Experience:
  Absorb spikes in call volume
  and free in-store staff
  
  
• Optimized Customer Messaging: Gain control over your automated customer messages by simplifying store-level IVR management